Please stop fighting A debate, even when heated, can result in insight, clarity, and a unified decision. Unfortunately, when a debate gets heated it is easy to make up our mind, lock into a position, and begin defending a viewpoint rather than working towards a solution. I believe that having tools to avoid bunkering helps…
This post describes how to design an effective metrics portfolio, focusing on the distinction between durable output business metrics and input metrics. It explores the difference between business, health, and diagnostic metrics, and discusses three flavors of goals: output business goals, controllable input goals, and launch goals. It discusses the standard form in which all…
It has been broadly observed that Amazon is powered by a writing culture. Meetings at Amazon typically begin with at least twenty minutes of silent, communal reading. PowerPoints are rare, reserved for presentations to large audiences. However, I haven’t seen a lot of discussion of how Amazonians approach writing documents. This document attempts to address…
